Privacy Policy – CCommunity

CCommunity is committed to protecting your privacy and ensuring a secure environment for peer-to-peer support. This Privacy Policy explains how we handle, process, and protect your data.

By using CCommunity, you agree to this Privacy Policy. If you do not agree, please stop using the app.

1. Who We Are

CCommunity is a support platform that enables users to connect, share experiences, and communicate securely via in-app messaging and calls.

We do not provide medical advice. Consult a healthcare professional for any medical concerns.

2. Data Collection & Usage

CCommunity does not collect or store personal data outside of what is necessary to enable communication and app functionality.

All communication within CCommunity is secured using industry-leading security and privacy standards, ensuring compliance with:

• SOC 2 & ISO 27001 – Secure data storage, encryption, and access control.
• GDPR – Protecting EU users’ rights and data privacy.
• HIPAA (with BAA) – Secure handling of health-related communications.

What data is processed for communication features?

• Messages and calls: Used only for in-app interactions.
• Metadata (e.g., timestamps, chat status): Helps improve functionality.
• We do not store or retain sensitive health data outside of the secure system.

How we use this data

• To enable real-time communication securely.
• To comply with privacy and security regulations.

3. Confidentiality & Community Guidelines

Your privacy is important to us. By using CCommunity, you agree to:

• Respect confidentiality and not share group discussions outside the app.
• Avoid judgment or unsolicited advice, as this is a peer-support space.
• Respect user consent; you may ask questions, but others have the right to decline.
• Not share user identities, including names, photos, or personal details.

Confidentiality Limits:

In specific cases, we may be required to report:

• Threats of serious harm to oneself or others.
• Suspected abuse or neglect of a minor, elderly, or disabled individual.
• A valid court order requiring disclosure.

4. GDPR Compliance (For EU Users)

If you are an EU resident, you have rights under GDPR, including:

• Right to Access: Request a copy of your data.
• Right to Correction: Edit your profile information.
• Right to Deletion ("Right to be Forgotten"): Delete your account in the app.
• Right to Opt-Out: Manage notifications and data preferences in settings.

How to Delete Your Account:

Go to Settings → Delete Account, and your data will be removed as per our policies.

5. HIPAA Compliance (For US Users Handling Health Data)

CCommunity does not store Protected Health Information (PHI). However, our communication system meets the requirements of HIPAA to protect user interactions.

Key Security Measures:

• End-to-end encryption to ensure message and call privacy
• Access controls to limit access to authorized users.
• Secure data processing agreements to protect user interactions.

Important Note:

Sharing personal health data outside the app (e.g., screenshots of conversations) voids HIPAA protection.

6. CCPA Compliance (For California Residents)

Under CCPA, California residents have rights to:

• Request data access to view what personal data is processed.
• Request data deletion by deleting the account in the app.
• Opt-out of data sales. CCommunity does not sell user data.

7. Security Measures

How We Protect Your Data:

• End-to-end encryption secures chats and calls.
• Access control restricts unauthorized data access.
• Data minimization ensures only necessary data is processed.

Your Responsibilities:

• Use strong passwords and do not share login details
• Avoid sharing sensitive personal health data in chat.
• Report privacy concerns to it@ccommunity.ca.

8. Third-Party Services & Ads

CCommunity may link to third-party services (e.g., analytics). These services have their own privacy policies, and we are not responsible for their data practices.

We do not use targeted ads or sell user data to advertisers.

9. Data Retention & Account Deletion

How Long Do We Keep Data?

• Chats and calls are retained as per our security policies.
• Deleted accounts follow compliance regulations for data removal.

How to Delete Your Account:

Go to Settings → Delete Account, and your data will be removed.

10. Changes to This Policy

We may update this policy to reflect new laws or security practices. Users will be notified of significant changes.

11. Contact Us

For privacy concerns or data requests, contact us at:it@ccommunity.ca.

Acknowledgment & Agreement

By using CCommunity, you confirm that you understand and accept this Privacy Policy.

Effective Date: 25th Apr 2024 Last Updated: 25th Apr 2025